Privacy Policy

Veloza Academy Ltd is a company registered in the United Kingdom.

For the purpose of data protection law, Veloza Academy Ltd is the data controller for the personal information we collect and use.

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Account login details
• Course registration information
• Event registration information
• Payment confirmation information
• Course Access Code information
• Student dashboard activity
• Communication history
• Technical information such as IP address, browser type, device type and website usage information
• Any information you provide through forms, email, events or direct communication with us

We use your personal information to:

• Create and manage your Veloza Academy account
• Register you for courses, events and training sessions
• Provide access to your course and student dashboard
• Confirm payment and Course Access Code redemption
• Send course confirmations and event reminders
• Provide customer support
• Manage student records
• Improve our website, courses and services
• Send important service updates
• Communicate with you about Veloza Academy services
• Maintain security and prevent misuse of the platform
• Comply with legal and regulatory obligations

Veloza Academy may use Course Access Codes to activate student access after payment has been confirmed.

When you use a Course Access Code, we may record:

• The code used
• The course connected to the code
• The date and time of redemption
• The student account linked to the code
• The payment value connected to the code

This helps us confirm course access, maintain student records and support internal reporting.

If you register for or are assigned to an event, workshop or training session, we may use your contact details to send you event information and reminders.

These reminders may include:

• Event date
• Event time
• Venue details
• Important attendance information
• Course or session updates

We may send you emails related to:

• Account registration
• Course access
• Course Access Code redemption
• Event reminders
• Payment confirmation
• Dashboard access
• Important service updates
• Customer support

We may use third-party email providers, such as Resend or similar services, to send these emails.

At present, some payments may be taken in person using an external payment terminal or payment provider.

Veloza Academy does not store full card details on the website.

Where online payments are introduced in the future, payment processing may be handled by a secure third-party provider such as Stripe or another payment provider.

We use your personal information where one or more of the following applies:

• To perform a contract with you
• To take steps before entering into a contract
• To comply with legal obligations
• Where we have a legitimate business interest
• Where you have given consent

Examples of legitimate interests include managing student accounts, improving our services, preventing misuse and communicating important service information.

We may share personal information with trusted service providers where necessary to operate our services.

This may include:

• Website hosting providers
• Database and platform providers
• Email service providers
• Payment providers
• Analytics or website performance tools
• Professional advisers where required
• Legal or regulatory authorities where required by law

We only share information where necessary and appropriate.

Eligible students may receive access to 3Edit Personal as part of the Veloza Academy training package.

Where required to provide this benefit, relevant student information may be used to activate or support 3Edit access.

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

• Provide course access
• Maintain student records
• Support customer service
• Meet legal, accounting or reporting requirements
• Resolve disputes
• Protect the security of our services

Our website may use cookies or similar technologies to improve website performance, understand how visitors use the site and support essential website functions.

Cookies may be used for:

• Website functionality
• Security
• Analytics
• User experience improvement
• Login/session management

Where required, we will ask for your consent before using non-essential cookies.

Some service providers may process information outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place to protect personal information.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration.

However, no online system can be guaranteed to be completely secure.

Depending on the circumstances, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to certain processing
• Request restriction of processing
• Request data portability
• Withdraw consent where processing is based on consent

To exercise your rights, please contact us at: hello@veloza.com

If we send marketing communications, you may unsubscribe or ask us to stop sending them at any time.

Service emails, such as course access emails, payment confirmations and event reminders, may still be sent where necessary.

If you have concerns about how we use your personal information, please contact us first at: hello@veloza.com

You may also have the right to complain to the UK Information Commissioner's Office. Visit the Information Commissioner's Office.

We may update this Privacy Policy from time to time.

The latest version will be published on our website.